Tel: 01803 297 494

The Berburry, 64 Bampfylde Road, Torquay, Devon TQ2 5AY

Privacy Policy

The Berburry Guesthouse commit ourselves to protecting and respecting your privacy and complying with all the laws including the GDPR ( General Data protection Regulations ).

 

This privacy policy sets out how we will process and use your personal data that you provide to us, or that we may collect as a result of you visiting www.berburryhotel.co.uk

Please read the following information to understand our practices with regards to your personal data and how we will treat it.

 

Information We May Collect From You

 

We May collect and process the following data from you:

Any information that you provide by filling in forms on our website or at The Berburry.

We may keep a record of any correspondence if you should contact us.

Details of the resources you access and of you visits to our website.

 

Personal data including:

• Name and address

• Your likes and dislikes/customer preferences

 

If you book a room via a third party travel agent or website, we may receive information about you from them.

 

IP Addresses and Cookies

 

We may collect information about your computer, this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system and browser type.

We may also collect information about your general internet usage using cookies files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computers hard drive. In collecting this information we are able to improve our site and deliver a better and more personalised service.

You can refuse to accept cookies but note that in doing this, you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.

 

Where We Store Your Personal Data

Any data that we collect from you may be stored and backed up digitally in a “cloud”. This data is transmitted and stored with full encryption. By supplying us your data, you agree to such a transfer and the storing and processing of this data.

To ensure that your data is treated securely and in accordance with this privacy policy we will endeavor to take reasonable steps in protecting your privacy. We will do our best to protect your personal data, any transmission of data is at your own risk.

 

Uses Made Of The Information

We use the information held about you in the following ways:

To notify you of any changes to our service.

To ensure the content of our site is presented in the most effective manner for you and your computer.

Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you.

In allowing ourselves to carry out our obligations concerning any contracts entered into between you and us, in relation to your stay.

We may also use your data to inform you and provide information on goods and services that may be of interest to you, if you have opted in or requested to be kept up to date. You may decline this service at any time.

 

Your likes and dislikes / customer preference may be used to improve our future customer service.

We respect your privacy and will not share your data with any third parties except as described below.

We do not collect sensitive data, unless it is volunteered by you.

 

Disclosure of Your Information

We may disclose your personal information to third parties:

 

To the prospective buyer or seller of any business or assets in the event that we buy of sell.

If we are under a duty to comply with any legal obligation to disclose or share your personal data. To protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site. For the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations.

We do not pass information to any third party for marketing purposes.

 

Credit Card Details

If you make a reservation with us via our website, you will be asked to enter your credit/debit card details to confirm your booking. This takes place on a secure server host by our partner who are PCI DSS Compliant, Where you card details are safely encrypted. We also charge a deposit or may pre-authorise the card provided to confirm its validity and availability of funds, However no further charges will be made to your card without prior notification. ( unless specified in our terms and conditions, e.g. an advanced purchase rate). We do not store your credit card details locally.

 

Access To Information.

You can exercise the right to access any information we hold about you. Any request must be requested in writing and will be handled within the statutory 30 days.

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